This website is owned and operated by Vasundhara Diamond Roof (henceforth referred as "Vasundhara Diamond Roof" or "VDR" or "we" or "us" or "our"" having its corporate address at 6-3-347/20,2A Divya Sai Shakti apartments Dwarakapuri colony, Punjagutta, Hyderabad, Telangana, India -500082

In using the services provided by our website you are deemed to have accepted the terms and conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website.

Vasundhara Diamond Roof reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights including copyright, in this website, are owned by Vasundhara Diamond Roof. Any use of this website or its contents, including copying or storing it in whole or part without the permission of Vasundhara Diamond Roof is prohibited.

If you have any queries about these terms and conditions or any complaints or suggestions regarding our website, please feel free to write to


If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website.

Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable. In case any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.

Site Security

You are prohibited from violating or attempting to violate the security of this website, including, without limitation:

  1. Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.
  2. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
  3. Attempting to interfere with service to any other user, host or network, including without limitation via means of submitting a virus to the site, overloading, flooding, spamming, mail-bombing or crashing.
  4. Sending unsolicited email, including promotions and or advertising of products or services;
  5. Forging any TCP / IP packet header or any part of the header information in any email or newsgroup, posting violations of system or network security may result in civil or criminal liability. VDR will investigate occurrences that may involve such violations and may involve and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).
Website Content

VDR owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed to us (unless otherwise specified).

You shall not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without the written consent from us. You may print or download any pages for your own personal and non-commercial use only. If you have any doubts about what you can do, please email us at While our website is accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colored images will be rendered correctly on different computer monitors.

External Material

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any warranties about them. We provide these links because we think they might interest you, but we do not monitor or endorse these websites.

Changes to the Site Disclaimer

We reserve the right to change the site disclaimer from time to time. If this happens, we will notify you by posting the updated site disclaimer on the website. If you do not wish to be governed by the revised site disclaimer, we request you to refrain from using the website.

This site disclaimer is governed by the laws of India and you and we agree to use the courts of Bangalore jurisdiction if there is any dispute between us.

If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered in connection with your use of this website will be and remain the property of VDR. Such disclosure, submission or offer of any comments shall constitute an assignment to VDR of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments.

Thus, VDR owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any comments. VDR will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. VDR will be under no obligation

  1. To maintain any comments in confidence
  2. To pay you any compensation for any comments
  3. To respond to any comments

You agree and confirm that any comments submitted by you to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. You further agree that no comments submitted by you to the website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.

VDR does not regularly review posted comments but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to this website. You grant VDR the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you further agree to keep indemnified VDR and its affiliates for all claims resulting from any comments submitted by you. VDR and its affiliates are not responsible nor assume any liability for any comments submitted by you or any third party.

Copyright & Trademark

VDR reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this website.

Access to this website does not authorize anyone to use any name, logo or mark in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this website (collectively content are intended solely for personal and non-commercial use. You may download or copy the contents and other materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website or any related software. All software used on this website is the property of VDR or its suppliers and they are protected by Indian and international copyright laws.

Force Majeure

We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.


This user agreement is effective unless and until terminated by either you or VDR.

VDR may terminate this user agreement at any time and may do so immediately without notice, and accordingly deny you access to this website. Such termination will be without any liability to VDR. Upon any termination of the user agreement by either you or VDR, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under the user agreement or otherwise. VDR's right to any comments shall survive any termination of this user agreement. Any such termination of this user agreement shall not cancel your obligation to pay for the product(s) already ordered from the website or affect any liability against you that may have arisen under the user agreement.

Governing Law And Jurisdiction

This user agreement shall be construed in accordance with the applicable laws of India. The courts at Hyderabad shall alone have exclusive jurisdiction in any proceedings arising out of this user agreement.

Modification Of Terms And Conditions Of Service

VDR reserves the right at any time to modify the terms and conditions of this user agreement without any prior notification to you. Subsequent to any such modification of the user agreement, we will inform you of the modifications in the user agreement through e-mail at the address provided by you while registration on our website. You can access the latest version of the user agreement at any given time on You should regularly view the user agreement on In the event the modified user agreement is not acceptable to you, you may undertake to discontinue using our service. However, if you continue to use our service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified terms and conditions and you undertake to abide by the modified user agreement.

TERMS & CONDITIONS for offline purchase via video call


For purchase above Rs. 2 lakhs, PAN card copy must be provided upon placing the order in the manner specified by VDR. Failure to provide the same shall result in cancellation of the order.


For orders being shipped within India, the payment can only be accepted in INR. Prices will be MRP and CGST/SGST and IGST, as applicable.

In case of international credit cards being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted.

Currency conversion charges may apply according to your credit card policy. If you have made the payment by International card or foreign bank issued card then you will be required to send us any government issued photo Identity proof of the country of residence as mentioned below

  1. Passport with Visa Copy
  2. Driving license
  3. Employment card
  4. Any other government issued ID proof of the country of residence.

International Orders: Payments for International Orders are accepted through online bank transfer, details for which will be provided at the time of order confirmation. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.

For shipments being sent outside India, Prices will include all the applicable taxes in India and the shipping and handling charges.

For International Orders you will be required to send us government-issued photo Identity proof preferably:

  1. Driving License
  2. Passport

NOTE: Indian issued cards will not be accepted for international orders.

Any other import duties or charges levied in the destination country of the shipment has to be borne by the recipient of the order.

Delivery Schedule

We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party.

A tentative delivery date/time will be given along with the order confirmation. The exact delivery date shall be provided as soon as your order is ready for dispatch.

Your Obligation

  1. You have to provide true, accurate, current and complete information about yourself while registration on
  2. You should maintain and promptly update registration data to keep it true, accurate, current, and complete. If you provide any information that is false, inaccurate, incomplete or not current or if VDR has reasonable grounds to suspect that such information is false, inaccurate, incomplete, not current or not in accordance with this user agreement, we have the right to refuse to provide you with access to our website.
  3. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by VDR for re-delivery shall be claimed from you and you shall bear such expenses.
  4. You will provide authentic and true information in all instances where such information is requested of you. VDR reserves the right to confirm and validate the information and other details provided by you at any point of time. Further, VDR also reserves the right to ask for additional information for accepting orders or before making delivery in certain cases. If upon confirmation, your details are found to be false (partially or completely), VDR has the right in its sole discretion to reject the registration and debar you from using the services of and or other affiliated websites without prior intimation whatsoever.
  5. You confirm that the address at which delivery of the product(s), ordered by you, is to be made is correct and proper in all aspects.
  6. Before placing an order you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation to offer included in the item's description.
  7. If there is any delay in the delivery caused due to any natural calamity, public holiday, or any other unforeseen circumstance, then you shall not hold VDR liable for such delay in the delivery of the product.
Cancellation By Vasundhara Diamond Roof

There may be certain orders that VDR cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which VDR identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Cancellation by Customer

Once an order is placed, it can only be cancelled before it is shipped to the provided destination.Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.

Return And Exchange Policy

VDR is committed to ensuring full customer satisfaction with respect to the products available in our physical store as well as on website, security & customer assistance.

NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product by writing to us on or by intimating the same to the sales executive you have interacted with via phone. For the refund on the returned defective product please check the section on Refund below.

FOR DOMESTIC ORDERS -In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

RETURN CHARGES (Applicable for Online only)

Domestic Order: Our courier partner will collect the order from the provided address (within India). Customers need not pay any shipping charges to return the product.

HOW TO INITIATE THE REFUND PROCESS? (Applicable for Sale via Video call only)

  1. Customers should contact VDR sales executive they have interacted with or write to within 7 days from the receipt of the product.
  2. Customers should not return the product before receiving a confirmation mail from VDR about the same.
  3. All the products must be returned in their original condition, unaltered and unused.
  4. Provide the invoice/guarantee card into the package for the return process. Without the above, returns will not be processed. NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.


We reserve the right to not allow the exchange of jewellery products due to the differential that may arise, as no two products will have the exact weight & hence the price will differ. Please note that our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices will also change.

However, if you choose to cancel the order(before shipment) or return the product because of receiving it in damaged condition, the refund will be made directly to your account or issued by cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

Prices on our website are subject to change without notice. Please expect that you will be charged the price for the jewellery as it is listed on the day of purchase.

VDR Exchange Policy

  1. VDR Jewellery sold through any VDR outlet or directly by the company via video call will be accepted for exchange at any VDR outlet. VDR outlets will honor this VDR Exchange Policy (VDR-EP) and no individual discretion in compliance will be permitted.
  2. Pieces will be accepted after due examination for defects, weights, and originality, including the VDR mark (Q).
  3. While normal wear and tear are to be expected, no credit may be given to the customer for stone defects (cracks, scratches, replacements, alterations). In extreme cases where the customer insists on the exchange of a product with defective stone(s), the exchange is only to be done after cautioning the customer that the product has to be dismantled, and the stones removed (at customer’s risk) and returned to the customer.

    In such cases, the customer must be advised that the value of such damaged stones will be reduced from the value of the refund/exchange. These damaged stones will be returned to the customer. The customer must be cautioned that such stones are vulnerable to breakage during removal and that this risk is to the customer’s account.
  4. The piece must only be accepted if accompanied by the original Cash Memo and/or guarantee certificate.In the event that the customer is unable to produce these documents, then the Store Manager may accept such pieces for validation via the factory or may accept the exchange under the terms of the General Exchange Policy (GEP).
  5. A valuation certificate cum acknowledgment form & Customer Declaration form signed by a customer is to be filled out for all pieces accepted for exchange.
  6. The Store shall not issue to customer open Credit note, but ensure that the VDR-EP credit note is adjusted against same customer invoice on the same day; For this purpose, the following VDR-EPs are recommended to be followed :
    1. If Customer wants to do VDR-EP then he has to first select a new product to be purchased for an equivalent approximate value of VDR-EP; For this purpose, store shall inform the tentative value of the VDR-EP credit note ;
    2. Once the products are selected by the customer, the store shall get the VDR-EP declaration form signed by the customer, in the prescribed format; This form has to be attached to the Credit note generated on VDR-EP and all these documents have to be attached to Invoice (store copy)
    3. VDR-EP credit note shall be generated as per Commercial norms / SOP and the same shall be fully adjusted on the same day against an invoice/customer order/advance order. If the customer is not able to select any product at the store on the same date, then he has to mandatorily place a customer order for full VDR-EP credit note value
    4. Once the VDR-EP credit note is generated, the customer shall sign on same accepting the valuation; This Credit note shall be verified again when the customer comes back for collecting the product on Customer order (in case not fully redeemed the same date)
    5. In no case, the name change of credit note vs. Invoice name will be allowed unless authorized in writing by the customer, on the consent letter;
  7. Customers who want to exchange their VDR products for a cash refund:

    This may be permitted by the Store Manager, subject to other terms and conditions of VDR-EP and for VDR & Gold products mentioned in 9(c). The general terms and conditions of this policy will apply subject to an additional cash deduction of 10% for studded products & loose stones and 3% for all other product categories from the total credit note value arrived at under VASUNDHARA EXCHANGE FORM terms. Such cases should also be brought to the attention of the Management. However, the VASUNDHARA EXCHANGE FORM forms need to be filled. Against the column for exchange value/new cash memo no. “CASH REFUNDED” should be mentioned. You can now pay customers up to Rs 10,000 on-the-spot (from your collections) and promise that cheques for larger amounts will be given within 7 working days. Please also explain to customers that amounts larger than Rs 10,000 cannot be given in cash because of IT rules.

    There could be instances when the Store Manager has advised to refund, but there is inadequate cash at the store. In such an eventuality, the customer may be requested to return at such time the accumulated sales collections may be used for the purpose of the refund.
  8. The commercial terms governing VDR Exchange Policy are as follows:
    1. VDR products of 24kt, 22kt, 18kt, 14kt are accepted for exchange at any time. But the following products are excluded from the VDR-EP scheme.

      - Silver products/wares, Jewellery watches / export products (9kt, 10kt products), Diamond loose Solitaire & solitaire products of 2 carat and above - No VDR-EP
    2. Coin, Plain gold & studded jewellery of Gold products can also be accepted for exchange after ensuring the authenticity of Gold products. Cash refund as per VDR-EP terms allowed for the same.
    3. In case the product was sold under the discount scheme, the discount amount needs to be net off first (recovered) and VDR-EP policy to be applied.
    4. In case of an accepted exchange, deductions will be made as per the following chart:

Gold: On net gold weight valued at the selling rate of gold on the day of exchange

Stones: On selling price of stones prevailing on the day of exchange, less:

  1. On Diamonds / solitaire 0% (For 2ct & above – No exchange)
  2. Invisible set diamonds 25%
  3. Emeralds, Rubies and Sapphires & Precious stones-25% (product having bill of material)
  4. Other Stones including Pearls-100% (product having bill of material)

Note: Loose Solitaire / Solitaire product of 2ct & above bought by the customer will have Zero percentage deduction on exchange

Requirement of original bill/guarantee card continues for all VDR-EP transactions. In exceptional cases, if bill/authenticity card is not available with the customer and the store strongly feels the VDR-EP required to be entertained, an additional deduction of 5% on Gold studded products and 10% on high value studded products (products value more than 2 lakhs ) to be applied.


We take no responsibility for any loss or damage suffered as a result of our order online service or goods supplied using the same, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

NOTE: In case of orders being shipped outside India, we don't provide any guarantee/warranty on any product, we only provide the certificate of authenticity which authenticate that the product delivered to the customer is 100% genuine.

Any product you buy from our website is completely at your discretion and you accept that you place the order only after thoroughly inquiring about the product and being completely acquainted about the product, its features, characteristics, usage etc. VDR is not liable for any kind of damages or losses whatsoever suffered by the customers due to the use of the product. This is applicable for both domestic and international orders.


Domestic Order: We provide free shipping within India.

International Order: In case of order which is to be shipped outside India, the customer has to bear the shipping & handling charges plus any duty as applicable at the destination.

Custom Clearance: All shipments of Jewellery exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in Open/ Tampered condition. You will find the package sealed with a label saying Opened for Customs.

NOTE: In case of International order, the customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by the destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.

Transit Insurance: All goods will be fully insured by Vasundhara Diamond Roof until they reach you, so your purchase is 100% safe.