This website is owned and operated by Vasundhara Diamond Roof (henceforth referred as "Vasundhara Diamond Roof" or "VDR" or "we" or "us" or "our" vasundharadiamondroof.com" having its corporate address at 6-3-347/20,2A Divya Sai Shakti apartments Dwarakapuri colony, Punjagutta, Hyderabad, Telangana, India -500082
In using the services provided by our website vasundharadiamondroof.com you are deemed to have accepted the terms and conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website.
Vasundhara Diamond Roof reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights including copyright, in this website, are owned by Vasundhara Diamond Roof. Any use of this website or its contents, including copying or storing it in whole or part without the permission of Vasundhara Diamond Roof is prohibited.
If you have any queries about these terms and conditions or any complaints or suggestions regarding our website, please feel free to write to email@example.com
If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website.
Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable. In case any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.
You are prohibited from violating or attempting to violate the security of this website, including, without limitation:
VDR owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed to us (unless otherwise specified).
You shall not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without the written consent from us. You may print or download any pages for your own personal and non-commercial use only. If you have any doubts about what you can do, please email us at firstname.lastname@example.org. While our website is accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colored images will be rendered correctly on different computer monitors.
The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any warranties about them. We provide these links because we think they might interest you, but we do not monitor or endorse these websites.
We reserve the right to change the site disclaimer from time to time. If this happens, we will notify you by posting the updated site disclaimer on the website. If you do not wish to be governed by the revised site disclaimer, we request you to refrain from using the website.
This site disclaimer is governed by the laws of India and you and we agree to use the courts of Bangalore jurisdiction if there is any dispute between us.
If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.
All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered in connection with your use of this website will be and remain the property of VDR. Such disclosure, submission or offer of any comments shall constitute an assignment to VDR of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments.
Thus, VDR owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any comments. VDR will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. VDR will be under no obligation
You agree and confirm that any comments submitted by you to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. You further agree that no comments submitted by you to the website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.
VDR does not regularly review posted comments but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to this website. You grant VDR the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you further agree to keep indemnified VDR and its affiliates for all claims resulting from any comments submitted by you. VDR and its affiliates are not responsible nor assume any liability for any comments submitted by you or any third party.
VDR reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this website.
Access to this website does not authorize anyone to use any name, logo or mark in any manner.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this website (collectively content are intended solely for personal and non-commercial use. You may download or copy the contents and other materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website or any related software. All software used on this website is the property of VDR or its suppliers and they are protected by Indian and international copyright laws.
We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.
This user agreement is effective unless and until terminated by either you or VDR.
VDR may terminate this user agreement at any time and may do so immediately without notice, and accordingly deny you access to this website. Such termination will be without any liability to VDR. Upon any termination of the user agreement by either you or VDR, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under the user agreement or otherwise. VDR's right to any comments shall survive any termination of this user agreement. Any such termination of this user agreement shall not cancel your obligation to pay for the product(s) already ordered from the website or affect any liability against you that may have arisen under the user agreement.
This user agreement shall be construed in accordance with the applicable laws of India. The courts at Hyderabad shall alone have exclusive jurisdiction in any proceedings arising out of this user agreement.
VDR reserves the right at any time to modify the terms and conditions of this user agreement without any prior notification to you. Subsequent to any such modification of the user agreement, we will inform you of the modifications in the user agreement through e-mail at the address provided by you while registration on our website. You can access the latest version of the user agreement at any given time on www.vasundharadiamondroof.com You should regularly view the user agreement on www.vasundharadiamondroof.com. In the event the modified user agreement is not acceptable to you, you may undertake to discontinue using our service. However, if you continue to use our service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified terms and conditions and you undertake to abide by the modified user agreement.
For purchase above Rs. 2 lakhs, PAN card copy must be provided upon placing the order in the manner specified by VDR. Failure to provide the same shall result in cancellation of the order.
For orders being shipped within India, the payment can only be accepted in INR. Prices will be MRP and CGST/SGST and IGST, as applicable.
In case of international credit cards being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted.
Currency conversion charges may apply according to your credit card policy. If you have made the payment by International card or foreign bank issued card then you will be required to send us any government issued photo Identity proof of the country of residence as mentioned below
International Orders: Payments for International Orders are accepted through online bank transfer, details for which will be provided at the time of order confirmation. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.
For shipments being sent outside India, Prices will include all the applicable taxes in India and the shipping and handling charges.
For International Orders you will be required to send us government-issued photo Identity proof preferably:
NOTE: Indian issued cards will not be accepted for international orders.
Any other import duties or charges levied in the destination country of the shipment has to be borne by the recipient of the order.
We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party.
A tentative delivery date/time will be given along with the order confirmation. The exact delivery date shall be provided as soon as your order is ready for dispatch.
There may be certain orders that VDR cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which VDR identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.
Once an order is placed, it can only be cancelled before it is shipped to the provided destination.Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.
VDR is committed to ensuring full customer satisfaction with respect to the products available in our physical store as well as on website, security & customer assistance.
NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product by writing to us on email@example.com or by intimating the same to the sales executive you have interacted with via phone. For the refund on the returned defective product please check the section on Refund below.
FOR DOMESTIC ORDERS -In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.
RETURN CHARGES (Applicable for Online only)
Domestic Order: Our courier partner will collect the order from the provided address (within India). Customers need not pay any shipping charges to return the product.
HOW TO INITIATE THE REFUND PROCESS? (Applicable for Sale via Video call only)
We reserve the right to not allow the exchange of jewellery products due to the differential that may arise, as no two products will have the exact weight & hence the price will differ. Please note that our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices will also change.
However, if you choose to cancel the order(before shipment) or return the product because of receiving it in damaged condition, the refund will be made directly to your account or issued by cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
Prices on our website are subject to change without notice. Please expect that you will be charged the price for the jewellery as it is listed on the day of purchase.
Gold: On net gold weight valued at the selling rate of gold on the day of exchange
Stones: On selling price of stones prevailing on the day of exchange, less:
Note: Loose Solitaire / Solitaire product of 2ct & above bought by the customer will have Zero percentage deduction on exchange
Requirement of original bill/guarantee card continues for all VDR-EP transactions. In exceptional cases, if bill/authenticity card is not available with the customer and the store strongly feels the VDR-EP required to be entertained, an additional deduction of 5% on Gold studded products and 10% on high value studded products (products value more than 2 lakhs ) to be applied.
We take no responsibility for any loss or damage suffered as a result of our order online service or goods supplied using the same, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.
NOTE: In case of orders being shipped outside India, we don't provide any guarantee/warranty on any product, we only provide the certificate of authenticity which authenticate that the product delivered to the customer is 100% genuine.
Any product you buy from our website is completely at your discretion and you accept that you place the order only after thoroughly inquiring about the product and being completely acquainted about the product, its features, characteristics, usage etc. VDR is not liable for any kind of damages or losses whatsoever suffered by the customers due to the use of the product. This is applicable for both domestic and international orders.
Domestic Order: We provide free shipping within India.
International Order: In case of order which is to be shipped outside India, the customer has to bear the shipping & handling charges plus any duty as applicable at the destination.
Custom Clearance: All shipments of Jewellery exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in Open/ Tampered condition. You will find the package sealed with a label saying Opened for Customs.
NOTE: In case of International order, the customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by the destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.
Transit Insurance: All goods will be fully insured by Vasundhara Diamond Roof until they reach you, so your purchase is 100% safe.